PAIA MANUAL

Prepared in accordance with section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“PAIA”)

Last Updated: [Insert Date]

1. Introduction

This manual is published in terms of Section 51 of PAIA. The Act gives effect to the constitutional right of access to information held by the State and by private bodies, required for the exercise or protection of any rights.
The purpose of this manual is to outline:

• The contact details of TriEdge.

• The types of records held.

• The procedure to request access to such records.

• The remedies available should a request be refused.
  This manual also reflects TriEdge’s commitment to comply with the Protection of Personal Information Act, 2013 (“POPIA”).

2. Company Information

Name of Private Body: TriEdge PTY Ltd
Registration Number: 2024/665946/07
Head of Organisation: Dean M. Dodd
Telephone: +27734710440
Email: dean.d@triedge.co.za
Website: www.triedge.co.za

3. Guide on How to Use PAIA

A guide is available from the South African Human Rights Commission (“SAHRC”) explaining how to exercise your rights in terms of PAIA.
Contact Details of SAHRC:
Website: https://www.sahrc.org.za
Tel: +27 (0)11 877 3600
Email: PAIA@sahrc.org.za

4. Categories of Records Available Without a Formal Request

The following records are automatically available and do not require a formal PAIA request:

• Company profile and general information (as published on our website).

• Marketing materials and brochures.

• Publicly available training course descriptions and schedules.

• Policies published for public consumption (e.g., Privacy Policy).

5. Records Held by TriEdge

5.1 Personnel Records

• Employment contracts.

• Employee personal information.

• Payroll and tax records.

5.2 Client Records

• Training enrolment forms and agreements.

• Assessment records and certifications.

• Communication records with clients.

5.3 Financial Records

• Annual financial statements.

• Invoices and receipts.

• Tax compliance documentation.

5.4 Operational Records

• Company policies and procedures.

• Supplier and service provider contracts.

• Accreditation documentation with relevant SETAs.

6. How to Request Access to Records

A requester must:

1. Complete the prescribed PAIA Request Form (Form C) available from the SAHRC website.

2. Submit the completed form to the Head of Organisation at the contact details above.

3. Pay the prescribed request fee (if applicable).

Submission Methods:

• Email: dean.d@triedge.co.za

• Physical delivery: TBA

7. Fees

The request fee and access fees are prescribed by the PAIA Regulations. A requester may be required to pay:

• A request fee (non-refundable).

• An access fee (if the request is granted).
  The current fee schedule is available from the SAHRC website.

8. Grounds for Refusal of Access

Access to certain records may be refused on the following grounds:

• Protection of personal information of third parties.

• Protection of commercial information.

• Protection of confidential information supplied by a third party.

• Protection of safety of individuals and property.

9. Remedies Available if a Request is Refused

If your request for information is refused, you may:

• Lodge an internal appeal (if applicable).

• Approach a court for relief.

10. POPIA Compliance

TriEdge processes personal information in accordance with POPIA. This includes:

• Collecting only information necessary for the purpose it is required.

• Processing information lawfully and transparently.

• Implementing security safeguards to protect personal data.

11. Availability of This Manual

This manual is available:

• On our website at: [Insert URL]

• At our offices, free of charge for inspection.

• Upon request, subject to payment of the prescribed fee.

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Last Updated: August 2025